Support
Most of what people write in about is answered below. If yours is not here, email us.
myHab.Fit, Hyderabad, Telangana, India. Grievance Officer: Seetala Sri Sai Sravanthi, Proprietor. We use your message and reply address to handle your support request. Please do not send passwords or payment details — we never need them.
Cancel or manage your subscription
If you have purchased a subscription through Google Play, you can manage or cancel it there. A trial or access grant inside myHab.Fit does not by itself create a Google Play subscription or authorise a payment.
- Open the Google Play Store app
- Tap your profile icon, top right
- Tap Payments & subscriptions, then Subscriptions
- Select myHab.Fit, then Cancel subscription
Check that Google Play is using the Google account you used for the purchase. You can also open Google Play subscription settings in a browser. Cancelling stops future renewals; access normally continues until the current paid period ends. If you confirmed a Google Play subscription with a free trial, cancel before that trial ends to avoid the first subscription charge.
To request a refund, follow Google Play’s refund instructions or email contactus@myhab.fit for purchase support. We can review requests and, where appropriate, issue refunds through Google Play. Eligibility depends on the purchase, Google Play’s policy and applicable law. Cancelling alone does not refund a payment.
Delete your account
In the app: open Settings, then Subscription & account, then Delete account. If you have already uninstalled or cannot sign in, use the account deletion page, which also lists exactly what is removed.
Deleting your account does not cancel your Google Play subscription, and it does not remove workout records already written into Health Connect on your phone. A subscription you are still paying for cannot be moved to a new account. Cancel the subscription in Google Play, and remove those records in the Health Connect app.
Delete only some of your data
You do not have to delete everything. From Settings you can separately delete all your cycle data (under Cycle tracking), or reset your camera calibration, leaving the rest of your account intact. To get a copy of your data, use Settings → Privacy & data → Download my data.
Health Connect permissions
You can review or revoke myHab.Fit’s health-data permissions in Android Settings → Health Connect → App permissions; menu names can vary by device. Revoking a permission stops future access covered by that permission. It does not delete your myHab.Fit account or automatically erase data already stored. Features that depend on that permission may be unavailable or show incomplete information.
myHab.Fit does not upload or transfer your Health Connect readings. Health Connect has its own backup, import and device-transfer options on supported devices, separate from myHab.Fit. On a new phone, check that the data is present in Health Connect and that myHab.Fit has permission to read it.
Camera rep counting
Camera rep counting is an experimental feature and is off by default. Turn it on or off in Settings, under Experimental features. It can miscount, particularly in poor lighting, in loose clothing, or if part of you is out of frame. If it is not counting reliably for you, log your sets by hand — everything else in the app works the same either way.
No image or video frame is ever stored or sent anywhere. The analysis runs entirely on your phone.
Moving to a new phone
Your workouts, progress and settings are kept on your phone, not on our servers. There are two ways to bring them with you:
- Android backup and transfer. If backup is on in your phone’s settings and your phone has a screen lock, Android’s encrypted backup, or its phone-to-phone transfer, brings the app’s data across, cycle logs included. Sign in with the same Google account on the new phone.
- Google Drive backup. On your old phone, open Settings → Privacy & data → Back up to Google Drive. On the new phone, sign in with the same Google account and choose Restore from Google Drive when the app offers it. Cycle logs are never in this backup.
Without either, you start fresh: sign in and set up again. Your agreements and your subscription come back with your account.
Signing out keeps your data on the phone. Signing in on the same phone with a different Google account clears the previous account’s data from it.
Reporting a problem
Email us and include what you can:
- Your phone model and Android version
- What you were doing when it happened
- What you expected, and what happened instead
- A screenshot, if useful — hide any personal or health information that is not needed to explain the problem
Privacy and terms
What we collect and why is in the Privacy Policy. The terms that apply when you use the app are in the Terms of Use.